Privacy Policy

Krishna Solar ("Krishna Solar", "we", "us" or "our") operates the website krissolar.com and provides solar installation, products and related services in Greater Noida and surrounding areas of Gautam Buddh Nagar, Uttar Pradesh, India. We are committed to protecting the privacy of everyone who visits our website or contacts us. By using our website or submitting your details through any of our forms, you agree to the practices described in this policy.

1. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our website.

Information you provide to us

When you fill out a contact or quote form, call us, message us on WhatsApp, or email us, we may collect:

• Your name
• Phone number and/or WhatsApp number
• Email address
• Installation address, locality or PIN code
• The service or product you are interested in (e.g., on-grid solar, PM Surya Ghar Yojana, AMC)
• Details about your property, electricity consumption or rooftop that you choose to share
• Any other information you include in your message

For PM Surya Ghar Yojana subsidy assistance, you may additionally choose to share documents such as your electricity consumer number, DISCOM details and other information required by the scheme. We only collect these when you specifically engage us for that service.

Information collected automatically

Like most websites, when you visit krissolar.com we may automatically collect limited technical information, including your approximate location/region, browser type, device type, pages viewed, time spent on pages, and the website or search that referred you. This is collected through cookies and analytics tools to help us understand how visitors use our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes, site surveys and proposals
• Schedule and carry out solar installation, servicing and maintenance
• Assist with PM Surya Ghar Yojana registration, DISCOM applications and net metering where you have requested it
• Contact you about your enquiry by phone, WhatsApp, SMS or email
• Improve our website, services and customer experience
• Send service-related updates and, where permitted, occasional offers (you can opt out at any time)
• Maintain our records and comply with applicable legal and tax obligations

We do not sell your personal information to anyone.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies, including Google Tag Manager and the analytics tools loaded through it, to measure traffic and understand how our pages perform. Cookies are small files stored on your device. You can control or delete cookies through your browser settings, and you can choose to disable them — though some parts of the website may not function as intended if you do.

Analytics data is used in an aggregated form to improve our content and is not used to personally identify individual visitors.

4. How We Share Your Information

We treat your information as confidential and share it only when necessary, including with:

• Our team and authorised technicians who carry out your site survey, installation or service.
• Government portals and electricity distribution companies (DISCOMs such as PVVNL/DVVNL) when you ask us to process a PM Surya Ghar Yojana subsidy, net metering connection or related application on your behalf.
• Trusted service providers who help us operate our website, communications or messaging (for example, hosting and analytics providers), bound to keep your data secure.
• Authorities or legal bodies where disclosure is required by law, regulation or a valid legal request.

We do not share your details with third parties for their own marketing.

5. WhatsApp, Calls & Messaging

If you contact us via WhatsApp, phone or SMS, those communications are handled through the respective platforms and your phone networks, which have their own privacy practices. We use the number you contact us from, or provide to us, only to respond to and follow up on your enquiry and service.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own discretion.

7. Data Retention

We keep your personal information only for as long as needed to respond to your enquiry, provide the services you requested, maintain our business and warranty records, and meet legal or tax requirements. When information is no longer required, we take steps to delete or anonymise it.

8. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications or opt out at any time

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

9. Third-Party Links

Our website may contain links to other websites, such as government scheme portals, manufacturer pages or social media. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before sharing any information with them.

10. Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be available on this page, with the "Last updated" date revised accordingly. We encourage you to review this page periodically.